Aftersales

Protect Your Investment With Arun Ltd

Thank you for your purchase!

In selecting a car from Arun you have chosen a long established family firm to deal with. At this juncture you should have received an official order form showing details of the car; the agreed purchase price and the deposit you have paid plus a handwritten order form detailing any special preparation we have agreed to carry out for you. Please note that these documents now form the basis of the contract between us.


The deposit you have paid secures the car for you and means that we will commence the agreed preparation of the car for handover to you. If you withdraw from the agreed transaction at any time before making full payment and collecting the car from us we are entitled, in law, to retain your deposit as compensation for your breach of contract unless we are unable to provide finance, if that was requested by you at the time of sale.

Your new vehicle will be booked in for a Pre-Delivery Inspection (PDI) with one of our Technicians and if there is less than 6 months MOT to run sent for a new independent test. Any special preparation, remedial or other service works will be completed usually within 7-14 days.

Unless Arun are arranging Finance Facilities, cleared funds are required prior to collection, (unless agreed otherwise this should be by close of business on the day prior to agreed collection, for Sunday collections payment is required by the previous Friday evening). Payment should be made by Bank Transfer with your new registration number as reference.

Please contact us to obtain our bank account details.

Credit cards not accepted. Cash payments up to £9,000 can be accepted subject to a 3% handling fee.

Upon collection of your new vehicle a member of our staff will present your new car to you; familiarise you with the major controls and complete all paperwork, including registering and taxing your vehicle. These are statutory requirements and are completed online. Your Credit or Debit Card will be required for the Road Fund Licence Application. We also pass on in good faith any information/paperwork provided to us by previous owners, but we cannot be expected to verify this information therefore any reliance that you place on such information is therefore strictly at your own risk.

Your relevant Warranty options will be confirmed at the stage and your Warranty Policy will be created.

All vehicles over 20 years old are supplied with a “Driver Options” three-month Parts and Labour in house Warranty; whilst vehicles less than 20 years old are supplied with a “Driver Plus” six-month Parts and Labour in house Warranty.

If you feel that returning the vehicle to us for repair is impractical or you wish to extend the scope and term of your warranty we recommend that you upgrade your warranty to an Insurance Policy with Nationwide Cover. These enhanced warranties are available for the majority of vehicles up to 20 years old:

Silver Plus

This Warranty Protection Plan is designed to give protection against sudden and unforeseen failures of certain key components. Please read the policy booklet for full terms and conditions, for additional benefits and for a listing of items covered. The repairs can be carried out locally to yourself and parts, labour and VAT are paid for up to an agreed claim limit.

Gold Warranty

This Warranty Protection Plan is identical to the above other than any item that is either mechanical or electrical and that is not subject to routine replacement would be covered. As there are a few minor exclusions it is important that you refer to the policy for full details of this policy.

Silver Plus

Gold

Premiums for Off-Road capability 4 x 4 vehicles (Land Rover and similar) are subject to a 50% premium uplift.

Premiums for prestige brands: Aston Martin, Bentley, Ferrari, Maserati etc. are by application*

Claim Limit

Claim Limit

Period

£1,000

£2,000

£5,000

£1,000

£2,000

£5,000

Six Months

£195

£245

£295

£295

£345

£395

1 Year

£349

£399

£449

£449

£499

£549

2 Years

£618

£668

£718

£798

£848

£898

3 Years

£858

£908

£958

£1,138

£1,188

£1,238

4 Years

£1,098

£1,148

£1,198

£1,378

£1,428

£1,478

N.B All Premiums shown are net of Insurance Premium Tax (IPT @ 12%) which is added at point of sale.* Mileage restrictions may be applied

This revolutionary treatment penetrates paintwork and bonds with the finish providing a tough and long lasting barrier that protects your paintwork against corrosive atmospheric pollutants, tree sap, bird lime, UV exposure and general traffic and road grime. In addition the application includes glass treatment and full stain guarding of all fabric and carpets within the vehicle. The resultant mirror finish is stunning, ensuring that you need do nothing except enjoy that 'showroom look' which with only minor maintenance (ie washing!) is guaranteed to last at least three years. Williams Ceramic Coat Guaranteed for 5 Years

This treatment is similar to the Titanium Protection however it is endorsed by Williams F1 and carries a five year guarantee. If you want to see more details watch the video here.

Pack Price
Titanium Protection £299 + VAT
William Ceramic Coat £399 + VAT

.....and you don't need to purchase the car from our dealership!

Our amply equipped workshops are able to offer anything from alloy wheel refurbishment, leather connolising/repair, full air conditioning overhaul or fitment, to alarms, CD Players, telephones. The list is almost endless!

Our bodyshops can carry out simple repairs to complete colour changes (details upon request).

We have JLR Trained Technicians on hand who have a wealth of experience and expertise. Our chief technician has 40 years experience with Jaguars including winning awards at the Louis Vuitton concourse d'elegance for XK120s.

We service all the Jaguar models according to Jaguar maintenance schedules unless otherwise specified. Our workshops are equipped with modern Jaguar diagnostic computers and Jaguar tooling.

We can offer genuine Jaguar parts and also have the flexibility to supply quality aftermarket parts or even second hand parts as required.

Classic Sales Charter Classic Sales Charter

Classic Sales Charter

We also have a Classic Sales Charter for cars over 20 years old.


Service Enquiry



Our Online Showroom

Click the link below to view our online showroom. With over 90 cars in stock, we are sure we can find the car to suit you.

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Get In Touch

If you have any questions, then please feel free to get in touch. Our Sales team are on hand to help with any enquiries you have.

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