Reviews

What Customers Are Saying About Arun Ltd


CarGurus 2018 Top Rated Dealer

Arun Ltd is a CarGurus' 2018 Top Rated Dealer! This award is a testament to the dealership's exceptional customer service and helps establish trust with future buyers.

Hi Dominic,
Just a quick thank you. The F-Type is fantastic and I had a great drive home - slightly circuitous as a couple of my friends recommended the A272, so had to try it - great road and I had some fun in sport mode!
Also please pass on my thanks to Andrew, his aftersales service was excellent.
Thanks again, really pleased that I found both my perfect car and an excellent dealer.
Kind regards, Graham

— Graham, 22nd June 2019

I buy three or four cars a year, and after a recent disaster purchasing a Mercedes CL500 from another dealer I was pleasantly surprised when I purchased a Jaguar XJ from Arun and cannot recommend highly enough the standard of customer service received, especially from Andrew in the service department and a very nice gentleman named Duncan Burnett who went out of his way to ensure I was totally happy with my purchase, these guys put the main dealers to shame, they genuinely deserve the five stars I give them. The car was superbly presented even though the handover was in the rain, a full tank of fuel, a comprehensive warranty and a new MOT was standard. I can honestly say anyone could purchase a vehicle from Arun without worry. Thank you. Michael Keene Founder - Premier Carriage Wedding Cars Ltd

— Michael Keene, 19th June 2019

Wow wow wow !!! What a drive , what a thrill , love our new baby ! Thank you all . Kind regards Jayne and Jim

— Jayne and Jim , 18th April 2019

Very helpful

— MOG , 13th March 2019

We bought a car from Arun on the 2nd March. It was from the lower end of their offerings. A really lovely S Type with a very low mileage (60K for a 2006 car) with the recent years mileage verifiably correct. My first ever Jaguar. Duncan gave us a very fair deal, perhaps being a cash buyer helped, but in any event we were very happy with the deal we got. No sales bull, straight answers to straight questions. On top of that we are very happy with the car too.

— Alan , 3rd March 2019

I would like to thank Duncan and his co-pilot wife for all their help in supplying me with a fantastic DB9. They supplied my car in tip top condition and did everything and more on what we agreed. I can�t thank them enough and will certainly recommend and be dealing with them again in the near future
Thank you once again, you put a big smile on my face.

— Doyshe , 16th February 2019

I have used Arun for many years now, having first purchased a Jaguar from them in 2001and had my three following Jaguars always looked after by them, although not purchased from them. I truly would not consider having my car serviced anywhere else, Andrew the service manager can always answer any quiery immediately and with knowledge. All their staff are enthusiasts and Jaguar trained, nothing is ever too much trouble, the prices are very reasonable, quoted times kept too and as a bonus the loan car is a Jaguar 9 times out of 10. All in all a 10 out of 10 Company.

— Phil, 1st February 2019

Brought a used JAGUAR XF of these guys. Great car, great service and helpful. Really pleased with the car. Thank you!

— Phil, 31st January 2019

Very good to deal with

— Roger, 26th January 2019

Had a good chat with Dominic, very helpful, curtious and explained the car in Detail, very good sales Executive.

— Martin, 25th January 2019

I bought my 'forever' car from Arun last year. I'd lusted after a Jaguar since being a kid and decided it was now or never for a 5ltr V8. The sales team were brilliant and looked after me really well, making sure that the car I bought was in tip-top condition when I came to take it home. Aftersales and the team of mechanics have done a great job when the car needed to come back for a bit of tlc recently. I think we will have a great, long lasting partnership, as I enjoy the jag, and they keep it in top notch condition.

— Kevin, 24 January 2019

After purchasing two vehicles (XK8's) from you inside the last 3-months I wanted to sincerely thank you Duncan B and the rest of the team at Arun for their exemplary service and commitment to customer satisfaction.

I would not hesitate to offer my custom to you in the future and to recommend you to anyone across Wales.

Thank you very much, Diolch Yn Fawr,

David Williams

— David, 17th December 2018

"Hello Will,

Just a quick email to say a huge thank you, both to you and Barry who delivered the car to me this morning.

I have just returned from a drive with my friend Richard, who drove me around the block in it. She sounds lovely, looks lovely and is so comfortable.

Please do pass on my thanks to everyone who has had a part in making today possible after such a long wait, it is the best Christmas present I could have ever hoped for.

Thank you.

Kind regards,

— Martin, 11th December 2018

"5 out of 5 stars – Very experienced sales staff and very helpful."

— Alan, 6th December 2018

"Great show of cars nice people"

— Richard, 13th October 2018

Hello Edward,

I just wanted to say thank you to you for a very thorough and professional hand over of my car on Saturday.

I am grateful to you and Arun for carrying out such a thorough PDI and more so for carrying out the works to present the car in tip top and full working order, particularly the replacement of the adaptive cruise control radar which I know was costly. I also appreciate you giving me a full 12 month MOT.

Could you please pass on my thanks to your technicians for doing such a thorough job.

The car drives beautifully and looks great.

I am arranging for a replacement headlining which will set the interior off beautifully.

Many thanks again for your excellent customer service.

— Dave, 30th August 2018

"Really pleased with the friendly and very knowledgeable Jaguar specialists at Arun Cars in Pulborough. I recently used the company to repair a few faults on my Jaguar XF. They provided me with a courtesy car and the repair time was as quoted.

A massive Thank You to Andrew the Service Manager. A truly great knowledgeable and approachable guy. He knows his stuff when it comes to Jaguar servicing and repairs. Go and see him.

Finally, their car stock selection is vast and fantastic. If you are a fan of Jaguar cars, you must check out this place! Jaguar heaven as both old and new models are available! They also stock other beautiful sports luxury and performance cars too. Thanks guys. Martin 🙂"

— Martin, 29th August 2018

"Excellent communication as always"

— Andrew, 3rd August 2018

Just to say a big thank you to you and your team for your work and for selling me such a super car. I attach pics of it with its new number plate.

Have been driving it around with a huge smile on my face and I just love it.
Thanks again

Regards
Chris

— Chris, 2nd August 2018

Spoke to them and they were very helpful. Like the car very much but a bit more than I wish to pay.

— Shane, 13th June 2018

Hi Dom,

No naughty limerick this time, but instead want to say how utterly impressed I am with Andrew and his team. They sourced and fixed the problem. So grateful and all my business is now coming your way.

Thank you.
Mandy

— Mandy, 8th June 2018

Hi All, Just thought I would share my car experiences with you and might be useful to anyone living in the Sussex Area (South England) who needs body work repair. In December 2017, I parked near a pub in Brighton, the next morning I went to collect the Porsche and found that someone had keyed my car. there was a 6ft long scratch going over 2 panels (the door to rear wing). Was not very pleased...I assume this was jealousy, but who knows. I guess this is part of the experience owning a nice car. Anyway I took my car to get a quote for the scratch to be fixed, as I could not stop looking at it, I went to Precision Porsche near Uckfield. They quoted a price of 850 pounds for the repair which was a bit of a shock to say the least. I decided to decline the offer and get more quotes.....

4 months later I was viewing some of the classic sports cars at Arun Cars LTD near Pulborough (https://www.arunltd.com) while looking at one of the Jaguar E-Types when the owner asked me if he could help me.... I asked him, did they do body work repair, he told me they get in a lot of classic cars in and they often need body work respray and have a dedicated body work shop available. I showed him my car and asked for a quote. He told me that it would cost a lot as the scratch went over 2 panels and they would need to remove them in order to complete the repair, and that it would take 3/4days, He reassured me the work would be excellent and I would not see the difference, also I could borrow a Jag X-type for a few days while the car was repaired. he went on and said they could do the repair for 400 pounds inc VAT !!! I tried to look shocked and upset... and was expecting alot more.... anyway I agreed. (Secretly was very pleased)

I collected the Porsche a couple of days ago, and it looks like new, they did a brilliant job and i'm very pleased with the work, I cannot tell the difference. In fact they also cleaned the car inside as well, felt like I was getting a new car back. (The guys I spoke to were: Andrew in the body shop and Duncan in the main show room) Great Job Arun Cars LTD.

— Michael, 27th April 2018

Quick, excellent and helpful response

— Jennifer, 7th June 2018

Good morning,

Just a quick note to say how happy I am with the Jaguar you supplied for me in December last year. The car has exceeded all expectations and is my pride and joy. Please thank Duncan for all his hard work in getting the vehicle to me and ensuring it was and still is in first class condition.

I am only sorry that we are not a bit closer to you as I would have no hesitation in bringing the vehicle in for service and repair when needed.

Thanks once again, and you never know we may see you again in the future.

Regards
Pete

— Pete, 15th March 2017

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